Refund policy

Thank you for shopping with us. We want you to love every purchase. Please read our returns policy carefully before placing your order.

Eligibility for Returns We accept returns within 14 days of delivery, provided that:

  • The item is unused and in its original packaging
  • The item is not a candle or wax product that has been burned or melted
  • Proof of purchase is provided

Non-Returnable Items For hygiene and safety reasons, the following items cannot be returned:

  • Burned or used candles and wax melts
  • Wax aroma tablets that have been removed from packaging
  • Gift sets that have been opened
  • Sale or discounted items

Damaged or Faulty Items If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will offer a replacement or full refund at no extra cost.

How to Return To initiate a return, please contact us at [your email] with your order number and reason for return. Do not send items back without contacting us first.

Refunds Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be processed within 5–10 business days to your original payment method.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sofiadourvarigr@gmail.com.

To start a return, you can contact us at sofiadourvarigr@gmail.com. Please note that returns will need to be sent to the following address: ΣΟΦΙΑ ΔΟΥΡΒΑΡΗ ΤΘ 43265 ΕΡΜΙΟΝΗ 21051

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sofiadourvarigr@gmail.com.